Paving the Way for Positive Change in IT Organizations Everywhere
The IT Transformation Institute provides access to a new and unique set of frameworks and proven best practices for improving the operation of your IT Help Desk, Service Desk, ITSM and Enterprise Service Management organizations and processes regardless of size, industry, or location.
What We Do
We deliver practical and proven solutions based on work with over 1,000 market-leading IT organizations globally to help your organization navigate the far-reaching changes in business and IT over the next decade. Leveraging a unique best-practices framework, our team can develop a plan for ITSM or IT Operations improvement that is tailored to your level of maturity and the current state of your business.
Learn More Through Our Informational Videos on IT Transformation, Service Management and The Wonderful World of IT
About Our Founder
Kevin J. Smith founded the IT Transformation Institute to pave the way for continued innovation in the world of IT and in the business. Kevin has worked closely with over 1,000 leading IT organizations globally including Adidas, BMW, Boeing, Circle K, The Cleveland Clinic, Hormel Foods, Oxford University, Pizza Hut, Rolex and Wells Fargo throughout the past 20 years and is the author of three best-selling books on Service Management and IT Transformation including:
- One IT, One Business
- The Practical Guide to World-Class IT Service Management
- The IT Imperative
