The Practical Guide To World-Class IT Service Management
The book contains a set of 6 Core and 12 World-Class processes each of which is described in chapters that provide a proven and logical ...
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The IT Imperative
The book takes a look at the rebirth of IT, recognizing that much of what we know today, in fact virtually all of what we ...
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One IT One Business
The book explores the rapidly accelerating transformation of IT and the necessary and natural unification that must define the future. This unification will bring together ...
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